Williams Locksmiths Bournemouth – Terms & Conditions

1. Definitions

Contract – these Terms together with the agreed Job Sheet/Invoice. Job Sheet/Invoice – the written or verbal confirmation of work, price, and attendance. Services – locksmith work including non‑destructive entry, lock changes, repairs, adjustments, and security upgrades. We/Us – Williams Locksmiths Bournemouth. You – the customer.

2. Contract Formation

A contract is formed when:

• you agree to our quoted price via phone, text, email, or any communication, or

• you approve the Job Sheet/Invoice on site.

3. Services

3.1 We will attend at the agreed time or within the agreed time window. 3.2 All work is carried out as efficiently as reasonably possible. 3.3 We do not guarantee that a lock or mechanism can always be repaired. 3.4 If additional work or parts are required, we will explain this and provide an updated price before continuing.

4. Pricing & Payment

4.1 Prices are confirmed before attendance. 4.2 Payment is due immediately upon completion unless otherwise agreed. 4.3 We accept cash from residential customers. Businesses may pay by bank transfer or PayPal. 4.4 Late payments may incur reasonable late fees and debt‑recovery costs. 4.5 Parts remain our property until paid for in full.

5. Additional Costs

Additional charges may apply for:

• replacement parts

• extended labour beyond the initial estimate

• specialist components

• travel outside standard service areas

• adverse weather or access difficulties

All additional costs will be explained before work continues.

6. Access

You agree to provide safe access to the property at the agreed time. If you are not present or access is delayed, waiting time may be charged at the agreed rate.

7. Cancellation

7.1 You may cancel without charge up to one hour before the agreed arrival time. 7.2 Cancellations made less than one hour before arrival, or cancellations made at the door, may incur a reasonable attendance fee.

8. Our Right to Cancel

We may cancel the job if:

• you fail to provide access

• you fail to provide proof of address/ID when required

• you refuse agreed payment terms

• conditions at the property are unsafe

9. Warranty

Locks: 6‑month warranty on parts and labour. Gearboxes: 12‑month warranty on parts and labour.

Warranty excludes:

• damage caused by misuse

• non‑standard keys

• attempted DIY repairs

• forced entry after installation

• wear caused by misaligned doors not repaired at the time of service

We will inspect and repair/replace any genuine fault within the warranty period.

10. Liability

10.1 We take reasonable care to avoid damage, but minor cosmetic marks may occur during forced entry or repair. 10.2 We are not liable for pre‑existing faults, wear, or structural issues. 10.3 We are not liable for business losses.

11. Events Outside Our Control

We are not responsible for delays caused by weather, traffic, emergencies, or supply issues.

12. Personal Information

We use your information only to:

• provide services

• process payments

• manage bookings

We comply with UK GDPR. Call recordings and body‑worn video may be used for training, safety, and evidence. Recordings are stored securely and available upon written request.

13. Complaints

Complaints must be submitted in writing within 24 hours of the issue arising. We will respond promptly and aim to resolve all matters professionally.

14. Governing Law

These Terms are governed by English law.